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SA Start Field Activity Creation Not Working (Doc ID 2374810.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information. Please use proper values to your businees.**
**Disclaimer:** This KM article may include the following abbreviations:

MDM - Oracle Utilities Meter Data Management
CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SOM - Oracle Utilities Service Order Management
FA - Field Activity
XSD - XML Schema Documentation

 

When attempting to trigger an outbound message to MDM/SOM for the Field Activity, the SA won't save and the FA is not created. Upon attempting to save and start the SA, the application just refreshes and returns to the users home page.

When attempting to manually create an FA, a popup window appears asking if you want to stay on the page or leave it.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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