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High Level Message Wrongly Converting Long Account Numbers to Scientific Notation (Doc ID 2374920.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Utilities Network Management System - Version and later
Oracle Network Management for Utilities - DMS - Version and later
Information in this document applies to any platform.


**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

NMS - Oracle Network Management System

On : version, Web Call Entry

An interface is being set up to auto-populate the Call Entry application.  The problem is that when there is number sent through a high-level message that is more than 8 digits, it gets converted to scientific notation. This means that accounts numbers sent through this process are not being located.


The account number should not get converted since this would result in breaking a match and the auto-population failing.


 The following custom configuration was added to the CallEntry.xml


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