pin_rel Crashing with Java OutOfMemoryError Exception when Loading EDRs

(Doc ID 2375458.1)

Last updated on APRIL 09, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Billing and Revenue Management, when using pin_rel (rel_daemon) to load Event Data Records (EDRs) into the Oracle Database, the process is crashing and throwing a Java "Out of Memory" exception.

The following can be seen in the pin_rel log file:

Fri Sep 15 18:47:32 AST 2017
REL running as Daemon = 1
Error encountered in the Database Load Utility: 5001
The following properties key could not be found: 5001
Please update CustomErrorCodes.properties with the appropriate custom error message.
Relinit failed, ThreadId =10
Error encountered in the Database Load Utility: 5001
The following properties key could not be found: 5001
Please update CustomErrorCodes.properties with the appropriate custom error message.
Relinit failed, ThreadId =65445
#
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0x696c2f72, pid=27628, tid=2794122096
#
# JRE version: 6.0_26-b03
# Java VM: Java HotSpot(TM) Server VM (20.1-b02 mixed mode linux-x86 )
# Problematic frame:
# C 0x696c2f72
#
# An error report file with more information is saved as:
# /app/BRM/opt/portal/7.5/apps/pin_rel/hs_err_pid27628.log

 As a result, some EDRs may fail to be loaded.

Changes

 

Cause

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