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Demantra 12.2.6.2 SSO Not Working (Doc ID 2375468.1)

Last updated on AUGUST 23, 2020

Applies to:

Oracle Demantra Demand Management - Version 12.2.6.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6.2 version, Technical

ACTUAL BEHAVIOR
---------------
Demantra 12.2.6.2 SSO not working


After installing demantra 12.2.6.2 and applying recommended patches, the  single-sign on related steps were followed by documentation. Once login to the OAM page, it is redirected to demantra login page. The user is getting authenticated in OAM but afterwards it asks for credentials on demantra anywhere  page.

Single Sign-on Setup for Demantra Using the Oracle Access Manager (OAM) 11g - synchronization between Demantra and Oracle Identity Management / Oracle Virtual Directory (OID/OVD) (Doc ID 1940438.1)



EXPECTED BEHAVIOR
-----------------------
When the is getting authenticated in OAM should be logged into demantra without asking for credentials on web page.

The SSO is working when accessing Demantra Local Application. But it is not working for the web based Demantra Anywhere URL.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install demantra 12.2.6.2
2. Perform SSO following Doc ID 1940438.1
3. SSO is not working. Users cannot log into demantra from OAM without providing again user and passwords.

Cause

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In this Document
Symptoms
Cause
Solution
References


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