How to Delete Work Queues, Remove Users from Work Queues, Delete them from Work Management and Security Administration and Inactivate Existing Work Queues?

(Doc ID 2376359.1)

Last updated on MAY 11, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

QUESTION

a. How to remove Users from Work Queues, delete employees and work queues in Work Management and delete them in Security Administration?

b. Using TBS Utilities - How to use the Purge Employee Utility?

Deleting an employee using Purge Utility is the same as deleting an employee using the MetaSolv Solution Work Management subsystem.
However, if you delete the employee through Work Management, you must manually transfer the employee's uncompleted tasks to a different work queue.

c. How to inactivate a work queue so it is not picked up during provisioning of an order or at Task Maintenance ?
 

Solution

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