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Shifts Overbooked Due To Appointment Booking And Optimizer Processes Out Of Sync (Doc ID 2376363.1)

Last updated on SEPTEMBER 26, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.13 to 2.3.0.2.0 [Release 2.2 to 2.3]
Oracle Real-Time Scheduler - Version 2.2.0.3.13 to 2.3.0.2.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Shifts getting overbooked with jobs beyond their shift times late into night.

Changes

 

Cause

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