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InFormServerAdapter Stops Generating Transactions With Error Saying Trial Not Running When Trial is Running (Doc ID 2376873.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences InForm - Version 6.1 and later
Oracle Life Sciences InForm Adapter - Version 1.3.7 and later
Information in this document applies to any platform.
InForm Server Adapter version is really 1.3.8 - it was not available as a choice in MOS.

Symptoms

 After performing an in place upgrade of InForm, pre-existing trials can no longer generate the transaction XML needed for ODM or CIS. Also, if a trial was syncing with CIS, transactions from Clintrial can no longer go back to InForm. The trial is running and users are able to login.

The following error will appear in the InForm event log every 5 minutes.

2018-03-15 18:31:00,187 [CL142909015:7e0e8f2582234f44a6e15888fae05178] ERROR Oracle.InForm.ServerAdapter.Service.ServerAdapterService Trial <trial name>: The thread <trial name>:7e0e8f2582234f44a6e15888fae05178 encountered an error when getting transaction XML from XMLGateway and this thread will exit.
Oracle.InForm.ServerAdapter.Common.Resources.InFormServerAdapterException: Trial <trial name> is Not Running ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Oracle.InForm.ServerAdapter.Service.InFormServerAdapterImpl.GetTrialProperty611(String trialName, PFConfgPropIDs propertyId) in c:\InformServerAdapter\ServerAdapter\Service\InformServerAdapterImpl.cs:line 1501
--- End of inner exception stack trace ---
at Oracle.InForm.ServerAdapter.Service.InFormServerAdapterImpl.GetTrialProperty611(String trialName, PFConfgPropIDs propertyId) in c:\InformServerAdapter\ServerAdapter\Service\InformServerAdapterImpl.cs:line 1505
at Oracle.InForm.ServerAdapter.Service.InFormServerAdapterImpl.IsTrialInMaintenanceMode(String trialName) in c:\InformServerAdapter\ServerAdapter\Service\InformServerAdapterImpl.cs:line 1623
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.UpdateCacheProc(Object stateInfo) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 540
at Oracle.InForm.ServerAdapter.Service.ServerAdapterService.WorkerThreadProc(Object stateInfo) in c:\InformServerAdapter\ServerAdapter\Service\ServerAdapterService.cs:line 307

When syncing from Clintrial to InForm in CIS, the following error will show in the InForm Adapter application server event log:

<TraceRecord xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord" Severity="Error"><TraceIdentifier>http://msdn.microsoft.com/en-US/library/System.ServiceModel.Diagnostics.TraceHandledException.aspx</TraceIdentifier><Description>Handling an exception.</Description><AppDomain>/LM/W3SVC/1/ROOT/InFormAdapter/TransactionAdapter-2-131656074589085866</AppDomain><Exception><ExceptionType>System.Web.Services.Protocols.SoapException, System.Web.Services, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</ExceptionType><Message>Server was unable to process request. ---&amp;gt; Trial <trial name>is Not Running ---&amp;gt; Object reference not set to an instance of an object.</Message><StackTrace>

There will also be an error from InForm in the InForm application server event log periodically saying that it can't determine if the trial is in maintenance.

 

Changes

 InForm was recently upgraded to InForm 6.1.x with an in place upgrade.

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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