Unable to Open Any Attachments. Getting Error: "Access Denied: Authorization Required" (Doc ID 2376905.1)

Last updated on MARCH 11, 2024

Applies to:

Symptoms

When trying to view any attachments using AutoVue for Agile, the following message is shown:

"Access denied: authorization required"

The file Manager is using Java JDK 8u161 and up. In the File Manager log (catalina.out) the following error can be found:

<DMSXmlRequest:ERROR> Failed to decrypt authorization content
java.security.NoSuchAlgorithmException: Unsupported secret key algorithm: DES
at com.sun.crypto.provider.DHKeyAgreement.engineGenerateSecret(DHKeyAgreement.java:387) ~[sunjce_provider.jar:1.8.0_171]
at javax.crypto.KeyAgreement.generateSecret(KeyAgreement.java:648) ~[?:1.8.0_171]
at com.cimmetry.vuelink.authentication.Decrypter.decript(Unknown Source) ~[vuelinkcore-21.0.1-build10041.jar:?]
at com.cimmetry.vuelink.xml.DMSXmlRequest.getAuthorization(Unknown Source) [vuelinkcore-21.0.1-build10041.jar:?]
at com.cimmetry.vuelink.Vuelink.parseDMSXmlDoc(Unknown Source) [vuelinkcore-21.0.1-build10041.jar:?]
at com.cimmetry.vuelink.Vuelink.parseRequest(Unknown Source) [vuelinkcore-21.0.1-build10041.jar:?]
at com.cimmetry.vuelink.Vuelink.doPost(Unknown Source) [vuelinkcore-21.0.1-build10041.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:661) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
...

Steps to reproduce the issue:

1. Install Agile, AutoVue and File Manager.
2. Use Java JDK 8u161 and up for the File Manager.
3. Try to open an attachment.

Cause

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