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Unable to Export Using IE11 From More > Export On Where Used Tab (Doc ID 2377753.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Oracle Agile PLM Framework - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
On Internet Explorer 11(IE11), cannot export on Where Used tab of Item and Folder object using More > Export.

Affected area include 

A) Item object
A1) Where Used tab  - More > Export
A2) Pending Changes Where Used tab  -  More > Export

B) Folder object
B1) Where Used tab - More > Export

Get File - Internet Explorer window showing

"Export in progress"

but no file is exported even waiting for long period of time.

Fact

  1. Web Browser other then IE11 can export successfully
  2. Issue occurs when RUP is applied
  3. On 9.3.6 RUP4 is applied but issue still occurs mentioned in below note : 
    Unable to Export on IE11 After RUP is Applied (Doc ID 2316293.1)

Steps

  1. Login to web client in admin user using IE11.
  2. Go to Part P00013
  3. Go to Where Used tab , Where Used sub tab
  4. Check there are some item listed in Where Used Table

    Item Number
    -----------------------
    P00011
    P00016
    P00017

  5. More > Export

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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