My Oracle Support Banner

MDM SP Sync Overwrites SP Source Status To Disconnected (Doc ID 2377908.1)

Last updated on MARCH 23, 2018

Applies to:

Oracle Utilities Meter Data Management - Version 2.1.0.3 and later
Information in this document applies to any platform.

Symptoms

MDM SP Sync overwrites SP Source Status to Disconnected

The MDM Service Point Ongoing Sync defaults the SP Source Status to "Disconnected" despite the MDM SP Source status being Connected. When using CCB/MDM/SOM, MDM/SOM is the system for record for SP Source Status - a sync should not overwrite it.

Steps:
1. Create an Premise/SP in CCB, and sync it to MDM. MDM's SP Source Status will show Disconnected (since it is a new SP)
2. Update the MDM SP Source Status to "Connected" using the UI (this mimics SOM Field Work Completion)
3. Update the Premise/SP Address in CCB. An Ongoing SP sync updates the SP address in MDM, but overrides the SP Source Status to Disconnected.


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.