After Patch 27220625, Payment Reversals Failed If Already Allocated

(Doc ID 2378005.1)

Last updated on APRIL 11, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Customer Care

ACTUAL BEHAVIOR
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After installed Patch 27220625, the user implemented the required policy changes to fm_bill_pol_valid_transfer.c as mentioned in the patch in order to throw error if the item due is 0.

These changes are causing payment reversals to fail if the payment is already allocated because the item due is 0.  When reverse that payment, the condition added previously as part of fm_bill_pol_valid_transfer.c is causing the failure.

STEPS
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The issue can be reproduced with the following steps:
1. Create an account
2. Guide some usage/purchase product to get some charges on the account
3. Run billing
4. Make a payment
5. Allocate the payment to the bill. The payment item due will become 0.
6. Try to reverse the payment and it will throw an error as the due is 0 for the item

Changes

 

Cause

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