Call Details and Customer Comments Not Populated in Event Work Agenda Print/Email Report for Completed/Cancel/Incomplete Events

(Doc ID 2378605.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.2.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.1.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

Call Details and Customer Comments Not Populated in Event Work Agenda Print/Email Report for Completed/Cancel/Incomplete events

The report for the Completed/Cancel/Incomplete/In Progress event in Work Agenda doesn't have the details on the call. It does however display for a New event.

STEPS
1. Select a Completed/Cancel/Incomplete event in Work Agenda
2. Select File > Print Preview Calls

Cause

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