Error Occurs: "File server may be down, Please check the FileServer Configuration" When Adding Items With An Attachment Into Affected Item Tab Of Change

(Doc ID 2379350.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle Agile PLM Framework - Version 9.3.6.0 and later
Information in this document applies to any platform.

Symptoms

When creating a Change Order against existing part that has attachment or add a part that has an attachment to existing Change Order, as per smart rule settings, we get warning asking Proceed with attachment or proceed without attachment or cancel the operation.
When we select Proceed with attachment, we get error pop up saying..."

ERROR
FileServers may be down. Please check the FileServer Configuration"


STEPS
1. Log into web client
2. Create Change order against existing part that has attachment

Cause

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