My Oracle Support Banner

BOM Comparison Report Generates Blank PDF File, Export to Excel and System Hangs (Doc ID 2379592.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Agile Product Collaboration - Version to [Release 9.3]
Information in this document applies to any platform.


Actual Behavior

Not getting the desired output when running the BOM Comparison Report
It generates blank output file when output format is set to PDF.
Report execution progress dialog box keep staying and App server node goes down sometimes when output format is set to EXCEL

Expected Behavior

BOM information to be outputted when running the BOM Comparison Report


Issue still persists after applying Patch 19148439 -


The issue can be reproduced at will with the following steps:
1. Login to Web Client
2. Run BOM Comparison Report
3. Export to pdf
4. Open generated pdf file. Content is blank
5. Run BOM Comparison Report
6. Export to Excel, and never completes




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.