C1-INPUS Does Not Populate Person Contact For Specifically Phone Information (Doc ID 2380520.1)

Last updated on OCTOBER 03, 2022

Applies to:

Symptoms

Person phones with Phone Type linked to Person Contact Type are not converted to person contacts when executing the background process Create Person Contact from Person Phone/Email.

Steps To Recreate
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1. Ensure that support for legacy person phone and e-mail is enabled through the Customer Information Options feature configuration’s Use Legacy Person Phone and Email Option Type.
2. Setup a phone type that is not linked to a person contact type.
3. Create a person linked to two person phones using the above Phone Type. No person contacts should be created.
4. Linked the above phone type to a person contact type.
5. Execute Create Person Contact from Person Phone/Email (C1-INPUS) background process with parameter mode = PHONE. This should end successfully.
6. Verify the issue. Person's person contacts are not created for the two person phones.

Changes

Cause

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