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Appointment Time Is Not Reflective Of Appointment Booked Where "complete within" Functionality Overrides End Date/Time Based On Activity Type (Doc ID 2380885.1)

Last updated on SEPTEMBER 29, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.13 to 2.3.0.1.0 [Release 2.2 to 2.3]
Oracle Real-Time Scheduler - Version 2.2.0.3.13 to 2.3.0.1.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

When the user books an appointment from CCB, the appointment window is specified on the appointment slot request and the creation of the Field Activity (FA). What seems to occur, after/during FA creation is MWM replaces the appointment window with the complete within information from the task type. The appointment window corresponds with the complete within days or time.

EX:

In CCB:  The Appointment was scheduled for 11-08-2017 05:00PM to 11-08-2017 11:59PM

In MWM:  The Appointment shows 11-08-2017 05:00PM - 06:00PM

 

Cause

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