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Application Prompts for Manager Override Credentials Again Upon Pressing "Esc/Undo" Button to Go Back to the Previous Screen (Doc ID 2380916.1)

Last updated on MARCH 02, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

When a Cashier who do not have "Return" privileges enters the Return section after Manager Override, application prompts for Manager Override again upon pressing "Esc/Undo" button.

Steps to Reproduce:

Pre-requisite:


Cashier role does not have "Return" privileges.
Manager Override security access is setup for Administrator role for the "Return" operation.


1. Perform a Sale transaction (Item:4321) as Cashier ("ABC").
2. Click on F2 or Return.
3. System asks for Manager override. - Enter Manager("XYZ") credentials.
4. Scan Receipt from Step 1.
5. Click "F2 Tran. Details ", click on the item:4321 to return.
6. Click on Esc.
7. Notice that System is again prompting for manager override.

--------------------------------------------
Security Access Notice

You do not have security access to Return.
Do you want to get a Manager Override?

Press Yes to get a Manager Override.
Press No to return to the previous screen.
--------------------------------------------

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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