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Oracle Documaker Repeatedly Crashing (Doc ID 2380925.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Documaker - Version 12.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.4 version, Documaker Server

Documaker service is running on 4 servers -- 2 queue servers and 1 database. All 4 Documaker services are crashing constatly and notices are sent saying that it shut down and auto restarted. Sometimes the service is already running, or the maximum allowed instances is running. The messages sit on the queue servers until a system reboot and then Documaker will pick up the request and create the document.This is happening several times a day now. It started about 2 months ago or so.

Here are some snippets of logs on 1 of the servers having the issue:
2018-03-20 03:05:53,264-ERROR-[IDS-2-ReceiverTimerTask-1]-[?:?]-com.docucorp.ids.DocumentServer$ReceiverTimerTask.checkReceiver: The request receiver <IDS-2-RequestReceiver#1> appears to be in a blocking call that has exceeded the maximum limit of seconds. Attempting to terminate it!
2018-03-20 03:06:03,140- INFO-[IDS-2-BLP]-[?:?]-com.docucorp.ids.blp.RequestDescription.runRequest: Timing SAR (IFRT)
2018-03-20 03:06:03,140- INFO-[IDS-2-BLP]-[?:?]-com.docucorp.ids.blp.RequestDescription.runRequest: Transaction 'SAR' took 0s, 0ms
2018-03-20 03:06:08,280-ERROR-[IDS-2-ReceiverTimerTask-1]-[?:?]-com.docucorp.ids.DocumentServer$ReceiverTimerTask.checkReceiver: Could not terminate request receiver <IDS-2-RequestReceiver#1>. Forcing restart!
2018-03-20 03:06:20,640-ERROR-[Thread-7]-[?:?]-com.docucorp.ids.blp.BusinessLogicProcessor$IPCThread.run: java.lang.NullPointerException
  at com.docucorp.watchdog.ipc.IPCConnector.processRequest(Unknown Source)
  at com.docucorp.ids.blp.BusinessLogicProcessor$IPCThread.run(Unknown Source)
2018-03-20 03:08:04,002-ERROR-[IDS-1-DocumentServer-main]-[?:?]-com.docucorp.ids.DocumentServer.main: There is an instance already running!


BUSINESS IMPACT
-----------------------
Documaker is not picking up the requests from the queue server, so no documents are being generated.

Changes

 

Cause

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