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Error: "Exception EAccessViolation in module PM.exe at 00E3B2D5" When Attempting to Login to P6 Professional (Doc ID 2382392.1)

Last updated on MAY 03, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.6.0 and later
Primavera P6 Professional Project Management - Version 8.2.6.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Professional, after entering username and password and clicking 'OK', the application fails to launch and the following error is received:

ERROR:

Exception EAccessViolation in module PM.exe at 00E3B2D5.
Access violation at address 0123B2D5 in module 'PM.exe'. Read of address 00000000.

STEPS TO DUPLICATE:

The issue can be reproduced at will with the following steps:

  1. Launch P6 Professional.
  2. Enter username and password.
  3. Click OK.
  4. Observe application does not launch, instead, the reported error is received.

Cause

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