Agile User Sessions Not Properly Being Tracked

(Doc ID 2383813.1)

Last updated on APRIL 08, 2018

Applies to:

Oracle Agile Product Collaboration - Version 9.3.3.0 and later
Information in this document applies to any platform.

Symptoms

Agile user sessions not properly being tracked

When a user first logs in to Agile, the session is properly tracked and shows up in the user monitor. However, once that session expires or the user logs out, the next time they login, their session no longer appears in the user monitor. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) open the user monitor through the java client, or alternatively, monitor the "user_session" table in the database
2) Login to the agile application as any user using either the java client or web client
3) observe that your user session is correctly displayed in the user monitor/database table
4) logout of the agile application.
5) observer that your user session is correctly removed from the user monitor/database table
6) log back in to the application.
7) observe that your user session does not show up this time in the user monitor/databa



Changes

 

Cause

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