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The Same Record Shows Different Status Between Unifier Android Mobile App And Unifier (Doc ID 2384279.1)

Last updated on MAY 09, 2018

Applies to:

Primavera Unifier - Version 17.12.0.0 and later
Primavera Unifier Cloud Service - Version 17.12.0.0 to 18.4 [Release 17.12 to 18.4]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
The same Business Process (BP) record shows different a different Status between the Unifier Android mobile app and the Unifier web UI.

EXPECTED BEHAVIOR
-----------------------
Unifier Android mobile app should show the same Status as the one in the Unifier web UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to Unifier Android mobile app
  2. Go to the BP tile on Home page
  3. Notice record Status is X (e.g., In_Progress)
  4. Login to Unifier web UI
  5. Check the same BP record, notice record Status is Y (e.g. Completed)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can not perform normal operation using Unifier mobile app.

Changes

 

Cause

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