Issue in Workflow Status Reviewers While Adding Users using UserGroups Error: User is already in Approvers list

(Doc ID 2384437.1)

Last updated on APRIL 10, 2018

Applies to:

Oracle Agile Product Collaboration - Version 9.3.5.0 and later
Oracle Agile PLM Framework - Version 9.3.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 9.3.5.0 version, Changes

When attempting to add UserGroups that have common users as Reviewers ,
the following error occurs.

ERROR
-----------------------
User is already in Approvers list


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create UserGroup1. Add users: User1 and User2
2. Create UserGroup2. Add users: User2 and User3
3. Create a new ECO. Move the ECO to Submitted status.
4. Go to Workflow Tab. Click on Add Reviewers. Select UserGroup1. Add the group. Users: User1 and User2 are added as reviewers. Click again on Add Reviewers. Select UserGroup2 and click to Add.
5. The error message occurs: "User2 is already in Approvers list"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms