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Duplicated Event Reversal Generated When A Product Inactivation Occur On Collections Process (Doc ID 2385005.1)

Last updated on JULY 12, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms


After the upgrade to  7.5 Patch set stream,  issue was encountered when a product is deactivated by the collections process.
Because of this issue the already charged event period is reverted two times.

Below are the steps to reproduce this issue:

1.Create a proratable cycle_forward product with one month inadvance billing enabled

2.Move the pin_virtual_time to Jan 1st
Create a customer and purchase the above product (DOM will be set to 1)
3.Move the pin_virtual_time to Feb 5th:
Inactivate the service

4.Change DOM using below opcode and flist

PCM_OP_CUST_SET_BILLINFO

4.Activate service

5.Move the pin_virtual_time to Feb 10th:
Inactivate service

Cause

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In this Document
Symptoms
Cause
Solution
References


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