My Oracle Support Banner

Duplicated Event Reversal Generated When A Product Inactivation Occur On Collections Process (Doc ID 2385005.1)

Last updated on JUNE 13, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms


After the upgrade to  7.5 Patch set stream,  issue was encountered when a product is deactivated by the collections process.
Because of this issue the already charged event period is reverted two times.

Below are the steps to reproduce this issue:

1.Create a proratable cycle_forward product with one month inadvance billing enabled

2.Move the pin_virtual_time to Jan 1st
Create a customer and purchase the above product (DOM will be set to 1)
3.Move the pin_virtual_time to Feb 5th:
Inactivate the service

4.Change DOM using below opcode and flist

PCM_OP_CUST_SET_BILLINFO

# op_cust_set_billinfo input flist
# number of field entries allocated 20, used 3
0 PIN_FLD_POID POID [0] 0.0.0.1 /account 1906531 10
0 PIN_FLD_PROGRAM_NAME STR [0]
"sky_op_collections_pol_exit_change_due_date"
0 PIN_FLD_BILLINFO ARRAY [0] allocated 20, used 3
1 PIN_FLD_POID POID [0] 0.0.0.1 /billinfo 1906915 21
1 PIN_FLD_ACTG_FUTURE_DOM INT [0] 5

4.Activate service

5.Move the pin_virtual_time to Feb 10th:
Inactivate service




Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.