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"Failed to Install Client. Platform-specific Failure. Aborting Installation" When Attempting to Click "Download Installer" In the "Download Manager" Window During Download the P6 Media Files from Https://Edelivery.Oracle.Com (Doc ID 2385120.1)

Last updated on JULY 17, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.0.0 and later
Primavera P6 Professional Project Management - Version 17.12.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to click "Download Installer" in the "Download Manager" window, to download the P6 Professional media files from https://edelivery.oracle.com, the following "Akamai NetSession Interface" error occurs:

ERROR

Failed to install client. Platform-specific Failure.
Aborting installation.

STEPS

The issue can be reproduced at will with the following steps:
1. Access https://edelivery.oracle.com and select a media package for download.
2. Click "Download"
3. Within the "Download Manager", click "Download the Installer"
4. Observe the "Akamai NetSession Interface" pop-up fails with the reported error.

Cause

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In this Document
Symptoms
Cause
Solution


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