My Oracle Support Banner

"Failed to Install Client. Platform-specific Failure. Aborting Installation" When Attempting to Click "Download Installer" In the "Download Manager" Window During Download the P6 Media Files from Https://Edelivery.Oracle.Com (Doc ID 2385120.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version and later
Primavera P6 Professional Project Management - Version and later
Information in this document applies to any platform.


When attempting to click "Download Installer" in the "Download Manager" window, to download the P6 Professional media files from, the following "Akamai NetSession Interface" error occurs:


Failed to install client. Platform-specific Failure.
Aborting installation.


The issue can be reproduced at will with the following steps:
1. Access and select a media package for download.
2. Click "Download"
3. Within the "Download Manager", click "Download the Installer"
4. Observe the "Akamai NetSession Interface" pop-up fails with the reported error.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.