Clinical Data Model Install Hung On STEP 5 : INSTALLING THE WORK AREA

(Doc ID 2385657.1)

Last updated on APRIL 12, 2018

Applies to:

Oracle Health Sciences Data Management Workbench - Version 2.4.7 and later
Information in this document applies to any platform.

Symptoms

DMW- Installation is hung for Clinical Data Model.

ACTUAL BEHAVIOR
-------------------------------
Even after 9 hours of execution the Full Install job is still not completed. How can it be cancelled or its execution be completed?

The last two lines in job log read:

08-Apr-2018 03:02:29 AM- ************** STEP 5 : INSTALLING THE WORK AREA ***********************
08-Apr-2018 03:02:29 AM- CALLING INSTALL API <==== Hanging here

As a alternative solution, customer created a new Data Model from scratch with same information and tried to do Full Install on new model, but it is hanging too.

Per Database alert log there are timeouts around the time of the hanging job:

Archived Log entry 148478 added for thread 1 sequence 44068 ID 0x3f8718f5 dest 1:
Sun Apr 08 03:16:30 2018

***********************************************************************
Fatal NI connect error 12170.
VERSION INFORMATION:
TNS for Linux: Version 11.2.0.4.0 - Production

TNS-12535: TNS:operation timed out
ns secondary err code: 12560
nt main err code: 505

TNS-00505: Operation timed out
nt secondary err code: 0
nt OS err code: 0
Client address:
Sun Apr 08 03:17:30 2018
***********************************************************************

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms