'An unexpected exception occurred.' Message Is Presented During Lookup

(Doc ID 2386323.1)

Last updated on APRIL 13, 2018

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

On :  14.1.3 version, Item

When attempting to perform lookups in RPOS 'An unexpected exception occurred.' message is presented to the user and the following error occurs in the orpos.log :



Steps to Reproduce :

1. Select F3 POS
2. Select Item Lookup
3. Select Adv Search
4. Enter item
5. Select Enter

An unexpected exception occurred. Please contact your system administrator.
Press Enter to return to the previous screen.

Cause

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