IWS Calls From CCB To MDM Are Failing after CCB April 2017 Rollup

(Doc ID 2386765.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Oracle Utilities Framework - Version 4.2.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Customer installed CCB 2.4.0.3 April 2017 rollup (26033868) and found that IWS calls from CCB to MDM would fail in MDM with the following error message logged in the iws_web_trace.log file on the MDM side:

Changes

 

Cause

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