Workflows Are Not Running / Data Is Not Saving
(Doc ID 2387327.1)
Last updated on FEBRUARY 23, 2021
Applies to:
Primavera Portfolio Management - Version 15.1.2.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to run workflows or save data,
the following error occurs.
ERROR
-----------------------
Could not update form data
USERID: 820
DEADLOCK DETECTED: True
<Exception>
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 61) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
Could not execute doesWFInstanceHaveMutexTaskToExecute
USERID: 2
DEADLOCK DETECTED: True
<Exception>
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 81) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
Could not update form data
USERID: 66
DEADLOCK DETECTED: True
<Exception>
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 72) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run workflows.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |