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Workflows Are Not Running / Data Is Not Saving (Doc ID 2387327.1)

Last updated on JUNE 25, 2018

Applies to:

Primavera Portfolio Management - Version 15.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run workflows or save data,
the following error occurs.

ERROR
-----------------------

Could not update form data
USERID: 820
DEADLOCK DETECTED: True
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 61) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.


Could not execute doesWFInstanceHaveMutexTaskToExecute
USERID: 2
DEADLOCK DETECTED: True
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 81) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

Could not update form data
USERID: 66
DEADLOCK DETECTED: True
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 72) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run workflows.

Cause

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