Workflows Are Not Running

(Doc ID 2387327.1)

Last updated on APRIL 17, 2018

Applies to:

Primavera Portfolio Management - Version 16.1.3.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to run workflows,
the following error occurs.

ERROR
-----------------------

Could not execute doesWFInstanceHaveMutexTaskToExecute
USERID: 2
DEADLOCK DETECTED: True
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 81) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.


could not get xvalue function for cell (4534,9932)
&ltException&gt
System.NullReferenceException: Object reference not set to an instance of an object.


Could not update form data
USERID: 66
DEADLOCK DETECTED: True
&ltException&gt
ProSight.Portfolios.Infrastructure.Exceptions.psDatabaseException: Database Deadlock: Transaction (Process ID 72) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run workflows.

Cause

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