Receipts Remain Open After Detail Matching With The Invoice

(Doc ID 2387470.1)

Last updated on MAY 17, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

After matching an invoice, observed the receipt is not getting updated to "Match" status

The issue can be reproduced at will with the following steps:
1. Create PO/Receipt for 2 line items.
2. Create Invoice with 2 line items with cost discrepancy
3. Run the auto match batch, notice that the invoice moves to URMTCH status as expected.
4. Resolve the invoice by choosing the CBC reason code(Receipt Unit cost is correct)
5. Notice that the receipt remains fully open after the detail matching.




Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms