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Scheduler Rejecting Updates Due to Missing Crew Shift (Doc ID 2387508.1)

Last updated on MARCH 08, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.13 to 2.3.0.2.0 [Release 2.2 to 2.3]
Oracle Real-Time Scheduler - Version 2.2.0.3.13 to 2.3.0.2.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

**Any examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler

Scheduler rejecting updates, one optimiser scheduler gave continuous rejects.

The following is observed in the logs.


10:36:38,686 [<USER1>:SchedulerManager] INFO (com.splwg.mwm.support.scheduler.process.SchedulerEventsUpdate) Failed to determine blocking sessions for shift ....... for update, version 271
10:36:38,690 [<USER1>:SchedulerManager] INFO (com.splwg.mwm.support.scheduler.process.SchedulerManagerCycle) Schedule update received: rejected for <USER1>

10:39:13,512 [<USER2>:SchedulerManager] INFO (com.splwg.mwm.support.scheduler.process.SchedulerEventsUpdate) Failed to determine blocking sessions for shift ........ for update, version 271
10:39:13,515 [<USER2>:SchedulerManager] INFO (com.splwg.mwm.support.scheduler.process.SchedulerManagerCycle) Schedule update received: rejected for <USER2>

Changes

 

Cause

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