Outlook Connector Add-in Not Detected On Outlook

(Doc ID 2388136.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 9.0.0 and later
Information in this document applies to any platform.

Goal

Outlook Connector was installed and everything worked fine initially, but after some time, the advanced features given by the connector could not be used such as the "Out of office message" and the possibility to subscribe to a new shared calendar.  For the shared calendar part, when the user right-clicks the "Shared calendar" folder, he doesn't have the "Subscribe" tab.

After some troubleshooting, it was noticed that the Outlook Connector add-in was not detected by Outlook, e.g. by clicking on the option menu for "Help", there was no reference to the Oracle Connector as there used to be.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms