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Signal 11 In CM Logs When Purchasing A Deal (Doc ID 2388154.1)

Last updated on JULY 09, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.18.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management(BRM), 7.5.0.18.0 and 7.5.0.20.0 versions,

ISSUE DETAILS
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* The issue occurs on customers prepaid subscriber segment.
* In case when user balance is lower than the cost of the add-on, system throws a SIGNAL 11 in the cm pinlog.
* And if customer executes the same opcode via testnap, it throws PIN_ERR_STREAM_EOF instead of PIN_ERR_CREDIT_LIMIT_EXCEEDED and also throws SIGNAL 11 in cm pinlog.
* It is believed that the issue was not there before applying PS18

ERROR
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STEPS
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a) Create a customer with negative Euro balance and set credit limit to zero.
b) Create a product which charges a certain amount. Let say 5 Euro.
c) Adjust Euro balance so it is less than -4 Euro for example.
d) Purchase the product created above so that it exceeds the credit limit.

EXPECTED RESULT
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When a product is purchased via testnap and the user has insufficient funds, system should throw credit limit exceeded error instead of pin_err_eof_stream and a signal 11.

Changes

 

Cause

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