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Create Client BR Is Throwing A Run Time Exception While Processing An Activity (Doc ID 2389299.1)

Last updated on APRIL 20, 2018

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.28 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.28 version, General

ACTUAL BEHAVIOR
---------------
Create Client BR is throwing a run time exception while processing an activity in 10.2.0.28D.We have a transaction called TransferAgent.This transaction have an attached rule Create Client. In 10.2.0.28D when we are trying to process this transaction it is giving an run time exception.
How ever we have tested this in 10.2.0.2 we are not getting any error. Configuration is same for both versions.
We need this issue resolved in 10.2.0.28D as the OM is using this version for one of the country(Malawi)

EXPECTED BEHAVIOR
-----------------------
This transaction should process with out any error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 1) Add a Transfer Agent Activity
2)Process this activity which is throwing an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, As it is not processing the activity this will impact their D & C business. This is client level transaction where they will be using to transfer one agent to other

Changes

 

Cause

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