Sending Email in WAM 2 (Doc ID 2389617.1)

Last updated on JUNE 05, 2018

Applies to:

Goal

On : WAM 2.2.0.1

Error Sending Email

Unable to send an email for the Approval Request (either Accept or Reject).



ERROR
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Error: The server has encountered a problem. Your request cannot be processed Please try again



STEPS
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Three test cases:

steps:
Case A: where SMTP Host name = 'mailserver.lwcky.com'
1. Login to WAM 2.2.0.1 (NON-SSL)
2. Navigate to Menu > Approval Dashboard
output: the Approval Request Summary display
3. Click the Broadcast
output: the Approval Detail List display
4. Click the record (from Approval Request ID column)
output: the record display
5. click Reject button (under Record Actions)
output: the Select Approval To Do Role and Reason (a small windows) pops up
6. Click the drop-down (by Status Reason)
7. Select Status Reason: Incomplete Information
8. click Save
output:
Error: The server has encountered a problem. Your request cannot be processed Please try again
9. Click Cancel
output: the Select Approval To Do Role and Reason (small windows from step#5 above) goes away
10. Check log at $SPLEBASE/logs/system/spl_web-tech.log
output:
line3068 (spl_web-tech.log)
Caused by: javax.mail.AuthenticationFailedException: No authentication mechanisms supported by both server and client
End of Case A/>

Case B: where SMTP Host name = 'smtp.office365.com'
12. retest
output
Error: The server has encountered a problem. Your request cannot be processed Please try again
13. check log - spl_web-tech2.log
line3304
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [BN6PR11CA0064.namprd11.prod.outlook.com]
End of Case B/>

Case C: remove SMTP Username and Password
15. retest
output
Error: The server has encountered a problem. Your request cannot be processed Please try again
16. check log - spl_web-tech3.log
line3521
Caused by: javax.mail.AuthenticationFailedException: failed to connect, no password specified?
End of Case C/>
 

Solution