DIVArchive Actor Disk Cache Offlines With Error "The request failed due to a fatal device hardware error"

(Doc ID 2390249.1)

Last updated on APRIL 26, 2018

Applies to:

Oracle DIVArchive - Version 5.8 to 7.6 [Release 5.8 to 7.6]
Information in this document applies to any platform.

Symptoms

On : 7.2 version, Actor

ACTUAL BEHAVIOR
---------------
Diva Actor Cache DISK goes offline often.
If set online in Config Utility it goes online and operations continue for a while.

Eventually it goes offline again.

ERROR
--------------
Disk connection is out of order: CACHE_ACTORx

The Actor log show:

26/03/18;08:46:37;45025;40;Exception;483;The request failed due to a fatal device hardware error.  ;DiskDevice::WriteBuffer;
26/03/18;08:46:37;45025;35;ChecksumSrcDest::run ending with exception (3;Disk failure [The request failed due to a fatal device hardware error.  ];LegacyFormatDiskIOHandler::WriteBuffer);;;;
26/03/18;08:46:37;45025;14;Exception;3;Disk failure [The request failed due to a fatal device hardware error.  ];LegacyFormatDiskIOHandler::WriteBuffer;

Changes

 No changes

Cause

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