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Completed Shift Already Exists Error When Login To The Shift Which Overlaps With The Completed Shift (Doc ID 2390340.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.1.0 to 2.3.0.2.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Completed shift already exists error when login to the shift which overlaps with the completed shift

We have migrated from MWM 2.2 to MWM 2.3.0.1.When we tried to login to a shift which overlaps with the yesterdays completed shift we are getting error message saying "A later started / completed shift already exists for the crew (xxxxx/xxxxx)". This validation is not there v2.2 and is added as part of upgrade (v2.3).

The work around for this issue is dispatcher/planner needs to modify the shift planned start/date to the date/time after the completion date/time of yesterdays shift.  This is an overhead to them as it takes significant time of their work.  Could please let us know let us know the ways to login to the shift with out manually editing the shift.

Changes

 

Cause

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