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Event Type Or Power Status(INCIDENT_TYPE) Is Not Changing After Call Clues Updated To Non-Outage Type (Doc ID 2390575.1)

Last updated on MARCH 26, 2019

Applies to:

Oracle Utilities Network Management System - Version and later
Oracle Network Management for Utilities - DMS - Version and later
Information in this document applies to any platform.


Event type does not update after call clues updated to NON Outage type

The issue can be reproduced at will with the following steps:
1. Login to Web workspace and Web call entry
2. Place a call for any customer with Power out clue
3. Event created in Workagenda
4. Place another call with same customer above the event updated with two calls and Event Type is PSO
5. Open Trouble Info dialog for the event
6. Edit clues for the two calls to Power On or Has Power
Now the event expected to be re-predicted as NON, but it still shows as PSO




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