Opening a Link to Another Location In Unifier Using Internet Explorer Opens Another Tab and Logs out When Authentication is SSO

(Doc ID 2391191.1)

Last updated on APRIL 25, 2018

Applies to:

Primavera Unifier - Version 16.1.0.0 to 16.2.0.0 [Release 16.1 to 16.2]
Primavera Unifier Cloud Service - Version 16.1.0.0 to 16.2.0.0 [Release 16.1 to 16.2]
Information in this document applies to any platform.

Symptoms

When logged into Unifier User Mode

ACTUAL BEHAVIOR
---------------
Launching URL hyperlinks to Another Location In Unifier using Internet Explorer Opens Another Tab and Logs out When Authentication is SSO

EXPECTED BEHAVIOR
-----------------------
Launching URL hyperlinks to Another Location In Unifier using Internet Explorer Opens Another Tab and logs in without error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enable SSO Authentication within Unifier configuration.
2. Log into Unifier, add a Link to another area of Unifier - for example another Shell.
3. Launch the link using Internet Explorer.
4. Another tab will open for the Link, the Unifier login screen appears and then logs out; sometimes out of the portal.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot launch certain links using Internet Explorer and get auto-logged into URLs using SSO authentication

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms