When Rule Type is EWO the Provisioning Plan is not Showing as an Option Under Conditions for Rules and Behaviors (Doc ID 2392659.1)

Last updated on MARCH 21, 2019

Applies to:

Symptoms

PROBLEM STATEMENT

When Rule Type is EWO the Provisioning Plan is not Showing as an Option Under Conditions for Rules and Behaviors

When trying to create a new entry for Rules and Behaviors, and select the Rule Type as EWO Engineering Work Order, the "Condition" drop down is not showing Provisioning Plan as an option on the drop down.
The only options under Condition are what's under the EWO User Data Information.

Selecting PSR or ASR as Rule Type, brings Provisioning Plan as an option on the Condition drop down. 

EXPECTED BEHAVIOR

Provisioning Plan should be displayed in the drop down list for the Condition Codes in Rules and Behavior.

STEPS

The issue can be reproduced at with the following steps:

1. Order Mgmt Setup - Rules and Behavior - Create a New one
2. Expressions - Edit --> Add Condition
3. Click the Condition drop down ---> does not have Provisioning_Plan entry:

  ACTIVATION_DETAILS   NETWORK_ENHANCEMENT       PROJ_MANUSCRIPT_NUM
  BC_NUM               NETWORK_INSERVICE_DATE    REV_NETWORK_INSERVICE_DATE
  EWO_FA_CODE          NE_COST                   RING_NUM
  EWO_NEAR_NET         NPOR_NUM                  SPLICE_NUM
  FTTC_SITE_ID         NPPO_NUM                  STATE_CITY
  HOLD_STATUS          PLANNING_GUIDE_NUM        STREET_ADDRESS
  HR_NUM               PROJECT
  INT_NUM              PROJECT_MANAGER

BUSINESS IMPACT / WORKAROUND

Users would need to setup and populate an EWO User Data field, doubling the work of having to choose the Provisioning Plan for the order.

Changes

Cause

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