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Various HTML5 Screens Such as OBS, User Administration, Etc Do Not Load in P6 EPPM Web (Doc ID 2392836.1)

Last updated on JUNE 28, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When attempting to navigate to the Users, OBS, and other administrative screens, the page does not appear.

EXPECTED BEHAVIOR

The pages should load as expected.

STEPS

The issue can be reproduced at will with the following steps:
1. Open P6
2. Navigate to the Administration settings such as Users or OBS pages.

There will be no HTML5 loading animation.

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot administer the product and add new users etc.

Changes

 

Cause

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