Blank Page For All User's Details Pages and All Site Detail Pages.

(Doc ID 2393291.1)

Last updated on MAY 04, 2018

Applies to:

Oracle Health Sciences InForm - Version 6.1.0.3 and later
Information in this document applies to any platform.

Symptoms

When users (With Admin Privileges) click on the user name or first name or last name, Ideally It should route to the user contact information. However, instead a blank page results for both the Details and Group pages. The same is true for the Sites page; the listing can be seen but clicking any individual site results in a blank page.

 

The below InForm Server Error may accompany this occurrence:

HRESULT=0x8004114d;
Trial=<Study Name>;
Details=Form's item not found;
ContextID={4081B1A4-ACAB-456D-AF4D-75797666F325};
TransactionID=NA;
ActivityID=;
TID=1274;
U=157519;
Location=CustomDataSupport.cpp: (382);
ProcessID=5796;
ThreadID=6252;
CallStack=
0x00000000008BA7BB, \PFToolsFramework.dll(0x00000000008B0000), _ThrowEx()+139.
0x00000000098D31C3, \PFForm.dll(0x00000000098D0000), CPFForm::SetCustomControlValue()+163.
0x000000000994881E, \PFForm.dll(0x00000000098D0000), CPFGenericForm::SetControlValue()+142.
0x000000000891B08E, \PFMngrTrialAdmin.dll(0x0000000008910000), ()+.
0x000000000891B734, \PFMngrTrialAdmin.dll(0x0000000008910000), ()+.
0x000000000891C070, \PFMngrTrialAdmin.dll(0x0000000008910000), ()+.
0x0000000008938655, \PFMngrTrialAdmin.dll(0x0000000008910000), DllUnregisterServer()+65125.
0x000007FEFE3EE9D5, \RPCRT4.dll(0x000007FEFE3C0000), RpcBindingSetAuthInfoW()+229.
0x000007FEFE3E3E62, \RPCRT4.dll(0x000007FEFE3C0000), NdrStubCall2()+722.
0x000007FEFE27F16E, \ole32.dll(0x000007FEFE110000), CoGetInstanceFromFile()+13758.
0x000007FEFE280CCD, \ole32.dll(0x000007FEFE110000), CoGetInstanceFromFile()+20765.
0x000007FEFE26FBA5, \ole32.dll(0x000007FEFE110000), CoCreateObjectInContext()+2453.
0x000007FEFE28205D, \ole32.dll(0x000007FEFE110000), CoGetInstanceFromFile()+25773.;

 

Unexpected condition This means it was a programming error
HRESULT=0x80044421;
Trial=<Study Name>;
Details=Unexpected condition
This means it was a programming error;
ContextID={4081B1A4-ACAB-456D-AF4D-75797666F325};

 

Cause

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