My Oracle Support Banner

Offset Request > View Adjustment Page Not Displaying Adjustment Amount Field Correctly (Doc ID 2394734.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB v2. against FW v4.3.0.4: Offset Request - View Adjustment Page Not Displaying Correct Amount Value.

1. After adjustments are created within an Offset Request "View Adjustments" column on the "Offset Request > Selected Bills" zone does not display any information - just has a link to the adjustments.
2. When drilled down to the "View Adjustments" link, the Adjustment Amount filled is not formatted properly, flowing over the column next to it.

1. View Adjustment Column by default should show the relevant data.
2. UI should be well formatted to fit on all data to display properly.

The issue can be reproduced at will with the following steps:

1. Created data.
- Customer Name gets created.
- Policy Number gets created.
2. Generate & Freeze Bill. Debit Invoice & Bill Id get generated.
3 Terminate the Policy.
4. Generate & Freeze Bill.
- Bill id & Invoice Review Request get created for Invoice.
- Process this Review Request. Now Freeze Complete the Bill id & Credit Invoice get generated.
5. Create Offset Request: Main Menu -> Financial -> Offset Request + -> Add Debit Invoice Id.
- Offset Request ID gets created in Draft Status
6. Adding Credit invoice id.
7. Submit the Request. Status gets updated to ‘Processed’.
8. Click on View Adjustments. We observe the following:
Issue#1: No data is displayed by default in View Adjustment Column even if Adjustments are created.
Issue#2: Displayed adjustment amount is not fitting in the ‘Adjustment Amount’ column.

The issue has the following business impact:
This affects users actions as it requires more steps to perform and not easy to read.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.