My Oracle Support Banner

The Parent Disappears When Choosing to Show All Parents On The Hierarchy Tab Of A Child Account in Customer Center (Doc ID 2394938.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


On Billing and Revenue Management (BRM) version, in Customer Center

When on the "Hierarchy" tab of a child account, and choosing "Show All Parents" option, the Parent disappears from the Account Hierarchy section.


The issue can be reproduced at will with the following steps:
 1. Launch 7.5ps20 Customer Center
 2. search for and open child account
 3. Go to Hierarchy tab
 4. Click Actions/Show All Parents.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.