The Parent Disappears When Choosing to Show All Parents On The Hierarchy Tab Of A Child Account in Customer Center

(Doc ID 2394938.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Symptoms

On Billing and Revenue Management (BRM) 7.5.0.20.0 version, in Customer Center

When on the "Hierarchy" tab of a child account, and choosing "Show All Parents" option, the Parent disappears from the Account Hierarchy section.

Changes

The issue can be reproduced at will with the following steps:
 1. Launch 7.5ps20 Customer Center
 2. search for and open child account
 3. Go to Hierarchy tab
 4. Click Actions/Show All Parents.

Cause

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