The Parent Disappears When Choosing to Show All Parents On The Hierarchy Tab Of A Child Account in Customer Center
Last updated on MAY 16, 2018
Applies to:Oracle Communications Billing and Revenue Management - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
On Billing and Revenue Management (BRM) 220.127.116.11.0 version, in Customer Center
When on the "Hierarchy" tab of a child account, and choosing "Show All Parents" option, the Parent disappears from the Account Hierarchy section.
The issue can be reproduced at will with the following steps:
1. Launch 7.5ps20 Customer Center
2. search for and open child account
3. Go to Hierarchy tab
4. Click Actions/Show All Parents.
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