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Issue In Discrepancy Resolution Screen Even After Selecting Reason Code for Which Comment is Mandatory (Doc ID 2395909.1)

Last updated on MAY 13, 2018

Applies to:

Oracle Retail Invoice Matching - Version 16.0.1 and later
Information in this document applies to any platform.

Symptoms

Issue in discrepancy resolution screen even after selecting reason code which comment is mandatory.

Steps To Recreate:

1.Select a reason code for which comment is mandatory in discrepancy resolution screen.
2.Click on apply button with out providing anything in comment field.
3.Page popup the below warning to fill the comment field.

    "You must enter a comment when using the selected reason code".
4.Though user fill the comment field ,system pops the message to select a reason code again when user clicks on apply button.
5.It goes on .User have to cancel that transaction and go back to previous page.
6.Repeat selecting reason code and give comments and then click on apply button to finish the transaction.

Cause

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