BM Through Dashboard Error Can't Connect To Database DBMS Is Not Supported Windows 10 (Doc ID 2396349.1)

Last updated on MARCH 20, 2025

Applies to:

Symptoms

On : 12.2.7 version, CollabWB

Upon trying to access the businesses modeler by way of Launching Demantra local application and then try to open Business modeler or Member management and Chaining management we are getting the below error

This happens only on Windows 10

Upon checking the ds.ini file we see that it does not have the connect credentials data. All it has is:

; [CUSTOMER]
; title=Demantra Suite
; application_type=
; [ tool title]=Demantra Business Modeler
; Scheduler_Title=
;
; [StartUp]
; SystemStatus=0
;
; [database]
; DBMS=
; LogPassword=
; LogId=
; Servername=
; Tnsname=
; DbCredentials=
; Database=
;
; errorlog=bce_errors.log
;

Further investigating found that the user cannot do a right click on the folder to create a new file.

So this is a permissions issue to the user on windows 10 client machine

ERROR
-----------------------
can't connect to database DBMS is not supported in your current installation



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Demantra by Local Application
2. Go to Settings and Action-->Planning Applications--> Business Modeler


 

Changes

Cause

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