Oracle DIVArchive Control GUI: Manager Shows Tape in Drive, But Drive is Physically Empty

(Doc ID 2396374.1)

Last updated on MAY 08, 2018

Applies to:

Oracle DIVArchive - Version 5.8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Manager shows tape is mounted in drive, but drive is empty.

The Manager shows a tape in a drive, so when trying to run a request and in the dismount state for a period of time, the request fails, and the drive goes offline. 

EXPECTED BEHAVIOR
-----------------------
Drive should show the appropriate state and whether a tape is actually mounted or not.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Place drive online in Configuration Utility
2. Attempt to run requests utilizing that drive
3. Monitor tape drive to go offline

Changes

Tape was manually dismounted from the drive outside of the DIVArchive product.

Cause

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