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Disbursement Amounts Are Showing Zero Amount On The Disbursement Approval (Doc ID 2396391.1)

Last updated on MAY 14, 2018

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.28 and later
Information in this document applies to any platform.

Symptoms

On :  10.2.0.28 version, Disbursements

Actual Behavior
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Disbursement amounts are showing Zero amount on the disbursement approval screen after recycle the active disbursement.

Have a situation where Surrender/Partial withdrawal which creates a disbursement record. Now when you process first time which is a natural activity it is creating a disbursement record and amount is showing on the approval screen correctly  and then the disbursement record goes to active.
The problem is when recycling this active disbursement and reprocess, system is creating a new record with zero amount in as disbursement table with pending status(02)  even if there is no difference  in addition to the 12(Recoverable) and 27 (Recovered)statuses.
This in turn picks in disbursement approval screen and showing zero amount which gives a confusion to the business user with zero amount.


Observation: we have not seen this issue additional disbursement record creation with zero amount in any versions 10.0.1.0 and 10.2.0.2 and these are showing the correct amounts after recycle.
But in 10.2.0.28D it is behaving differently and showing zero amounts after recycle.I am attaching all the screen shots for this issue.

Cause

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