When Running a Primavera Gateway Job From P6 the Job Does Not Complete and the Message "Process Timed Out! Gateway Job Might Still Be Running. Please Monitor the Job in Gateway." Appears in the Status Log

(Doc ID 2396427.1)

Last updated on MAY 08, 2018

Applies to:

Primavera Gateway - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to run a Primavera Gateway job from P6, the following error occurs.

ERROR
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Process Timed Out! Gateway job might still be running. Please monitor the job in Gateway.

STEPS
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The issue can be reproduced at will with the following steps:
1. From the Activities view run a Primavera Gateway synchronization job
2. Check the View Service Status window to get the status of the job in P6
3. If the job takes longer than 12 minutes,  the log will show "Process Timed Out! Gateway job might still be running. Please monitor the job in Gateway. "

Changes

 

Cause

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