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Oracle C2M: Error While Completing Order. Error: Postal Code Default Issue (Doc ID 2396459.1)

Last updated on MAY 18, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.6.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.6.0.0.0 version, ENV - Environment

Oracle C2M: Error while completing order. Error: Postal Code Default Issue

User used the existing postal code 91305 for the premise in the Order

When user trying to complete an Order (With new premise), getting an error like "Postal Code 91305 does not have a corresponding record on the Postal defaults". However, this postal code 91305 exists in the Postal defaults. 

Note: When create a Premise individually with the same postal code 91305, it works fine. But, creating a new premise from Order is not working.Please provide solution as early as possible.

Changes

 

Cause

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