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Service Status Dialog Is Not Showing the Icon Buttons in Internet Explorer (Doc ID 2396510.1)

Last updated on MAY 16, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 17.12.2.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.12.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
View Service Status: icons are blank when using the Internet Explorer (IE) browser

The icons in the View Service Status dialog are blank. However, tool tip pops up if one were to hover on it. This behavior is noted only with IE (even after clearing the cache) and works as designed in Firefox.



EXPECTED BEHAVIOR
Icons should appear as designed.

STEPS
The issue can be reproduced at will with the following steps:

  1. Access P6 Web
  2. Navigate to View Service Status
  3. All the buttons are blank instead of showing as designed
  4. The buttons are active

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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